FAQs | My Account
No, it is not necessary to register to use the Dremel eshop. The benefits of registering include: access to your order history; being able to save your personal data for faster ordering next time; receiving offers and the Dremel news as well as being part of the My Dremel community.
We take the subject of data protection very seriously. You will find more information on the subject of data protection at Dremel here.
Some basic information is required to set up your user account. This includes your e-mail address, a password and your postal address (for sending goods and invoices).
Yes, registration is free.
Yes, you have the option to delete your account. Your details will then be removed from our database. Please note that deleting your account and order history may mean that you no longer qualify for free return of goods bought from the Dremel eshop.
Yes, you can change your personal details – our website is designed to enable changes to be made easily. Log on to your account using your details and manage your information.
No problem – click here to receive your new password. It is quick and easy to receive a new password and modify it.
This is required to verify that registration has been made by you and not by an unauthorised person. We request that you ‘activate’ your account – to do so, simply click on the link that we will have sent to you via e-mail. This supports data protection and data security.
No, registration for the Dremel shop is separate from the newsletter.
You can telephone Dremel on 01895 838700* from Monday to Friday between 9am and 5pm (*call charges depend on your provider, please check with your operator) or via e-mail at DremelUKeshopsupport@uk.bosch.com (email@example.com will reply between Monday to Friday between 9am and 5pm).
FAQs | Shipping
Standard Delivery service is delivery within two to five working days*.Express Delivery service is delivery on the next working day when the order is placed before 3pm* **.* Please note that we reserve the right not to deliver an order if we believe that the address is not secure, for example, to a communal postal address of PO Box. If this affects an order you place, we will notify you as soon as possible. We do not deliver to BFPO addresses.**There are certain postcodes, usually in remote rural areas, where we cannot guarantee delivery within the timescales stated under Express Delivery, including, but not limited to, Northern Ireland, Scottish Highlands and Islands, Isle of Wight and Isle of Man. Please allow extra time for the items to arrive.
The Dremel eshop only delivers to the United Kingdom to include the Scottish Highlands and Islands, Isle of Wight and Isle of Man.
The Dremel eshop delivers to UK domestic addresses using our transport service providers. The transport service provider may offer the opportunity to re-direct the delivery to a local collection point.
We accept payment via major payment methods including Visa, MasterCard, Maestro, American Express and Diners Club.
We want you to be totally satisfied with your purchase. If this is not the case, we offer free returns (including postage) up to 14 days after you have received your product. To view our returns policy, please click here.
Standard Delivery is free for all orders of £50 inc. VAT or more. Standard Delivery is £5.95 inc. VAT for orders less than £50 inc. VAT. Express Delivery is £3.00 inc. VAT for all orders of £50 inc. VAT or more. Express Delivery is £8.95 inc. VAT for orders less than £50 inc. VAT.
To find your local stockist, please click here.
You will automatically receive an e-mail from us when the order is handed to our transport service provider. You can check the status of the order at any time using either the package number or by following the link for tracking your delivery (included in the delivery e-mail). You can also track the status of your delivery with your Dremel user account.
Orders can only be edited or cancelled within a limited time frame.To request order cancelation: please phone the Dremel customer service team immediately and if possible the order will be cancelled.To amend an order: when an order has been entered in the system, it cannot be changed; however it may be possible for the Dremel customer service team to cancel the order and raise a new order. Please phone Dremel customer service immediately.To contact the Dremel: customer service team telephone 0344 8920068* from Monday to Friday between 9am and 5pm (*call charges depend on your provider, please check with your operator).
We take the subject of data protection very seriously. To view the privacy statement please click here.
To contact the Dremel eshop:Telephone: 0344 8920068* from Monday to Friday between 9am and 5pm (*call charges depend on your provider, please check with your operator).
Email: firstname.lastname@example.org (email@example.com will reply between Monday to Friday between 9am and 5pm).
FAQS | Promocode
The following conditions apply for all promotional codes issued by the Dremel eshop, unless stated otherwise.Usability:- Only promotional codes issued by the Dremel UK eshop may be used.- Promotional codes are valid only on https://shop.dremeleurope.com/gb/en/ (i.e. online only).- Unless otherwise stated, promotional codes are not valid in conjunction with other promotions or discounts.- Only one promotional code can be used per order.- Only one promotional code per purchase can be redeemed for each customer.- It is not permitted to use a promotional code in combination with other promotional codes.- Each promotional code can only be used once.- Promotional codes cannot be exchanged for cash payments.- Certain products may be excluded from the offer.- Dremel reserves the right to modify the terms and conditions or cancel a promotion at any time without further notice.- Use of promotional codes by resellers is not tolerated and Dremel reserves the right to cancel orders which are deemed to display reseller behaviour, or where the purchase behaviour of the customer is seen to be suspicious or potentially fraudulent.Validity:Promotional codes are only redeemable for a limited period of time and are no longer valid once the date specified on the voucher has passed. An extension is not possible.Minimum order value:A required minimum order value is always specified in conjunction with the promotional code If your order subsequently falls short of the minimum order value as a result of articles being returned, Dremel reserves the right to cancel the promotional code.